Terms and conditions of sale Mon Pharmacien Conseil

Preamble

The website www.mon-pharmacien-conseil.com is an e-commerce site. It offers parapharmacy products and accessories for sale to Internet users browsing the site. The present conditions are concluded between, on the one hand,

the company S.E.L.A.R.L PHARMACIE DES JACOBINS registered with the Commercial Court of Amiens SIREN : 503606162 Head office : 18 Rue Ernest Cauvin 80000 Amiens hereinafter referred to as "Pharmacie des Jacobins"

and, on the other hand, persons wishing to make a purchase via the pharmacie des jacobins website https://www.mon-pharmacien-conseil.com.

Subject

These terms and conditions define the terms and conditions of sale between Mon Pharmacien conseil and the Internet user. They mainly cover ordering, delivery and payment procedures, as well as after-sales service. These conditions apply exclusively to non-trading individuals.

Article 1: Scope of application of the GCS

These general terms and conditions of sale apply to all orders placed on the www.mon-pharmacien-conseil.com website. At the time of placing an order, the customer expressly acknowledges having read these terms and conditions and accepts them unreservedly. The general terms and conditions of sale may be modified at any time. For this reason, the general sales conditions in force on the day the order is placed are applicable to the customer. If a condition has been omitted, it will be considered to be governed by current practice in the distance selling sector for companies whose head office is located in France.

Article 2 : Liability

Mon Pharmacien Conseil accepts no liability for any interruptions or bugs in the website. Mon Pharmacien Conseil undertakes to accurately describe the products sold on the www.mon-pharmacien-conseil.com website. Mon Pharmacien Conseil makes no warranties or representations of any kind, either express or implied, with respect to this website or any portion thereof, including, but not limited to, any direct or indirect damages arising from the use of www.mon-pharmacien-conseil.com and the purchase of products. The site may contain links to other external sources. As Mon Pharmacien Conseil has no control over these external sources, Mon Pharmacien Conseil cannot be held responsible for the content, products, services, advertising or elements available on these external sources.

Article 3: Ordering

Orders are placed exclusively :

On the Internet: at https://www.mon-pharmacien-conseil.com

For any question relating to the follow-up of the order, the customer must contact the webmaster of the site mon-pharmacien-conseil via the contact form available on the site from Monday to Friday from 10am to 12pm and from 2pm to 6pm.

The placing of an order implies acceptance of the prices and descriptions of the products offered for sale on https://www.mon-pharmacien-conseil.com

When validating the shopping basket, the customer must accept Mon Pharmacien Conseil's terms and conditions of sale. This action formalizes the sales contract between Mon Pharmacien Conseil and the customer.

Our product offers and prices are valid as long as they are visible on the site, while stocks last.

In the case of promotional products, the customer takes note that promotional products are subject to availability and that promotions may be limited in time.

If a product is temporarily unavailable after you have placed your order, we will inform you by e-mail as soon as possible.

In the event of an incorrect address, non-payment or any other problem with the user's account, Mon Pharmacien Conseil reserves the right to stop processing the user's order until the problem has been resolved.

A refund of the order is possible, at the customer's request, if delivery is delayed in relation to the maximum delivery date indicated.

Drug orders:

One of our pharmacists will contact you to validate each drug order placed on this site.

For each drug order, one of our pharmacists must contact you for validation. Our pharmacists must ensure that your order is compatible with your state of health (age, sex, pregnancy, known illnesses, etc.) and with any current treatments (drug interactions, increased side effects, reduced efficacy, etc.). Information on precautions for use and dosage are detailed in the package inserts in the "Find out more" section of each file.

The drug order will only be dispatched once the advice has been given by telephone. It is therefore advisable for the person placing the order to remain contactable the day after the order is placed, to ensure that delivery times are respected. Mon Pharmacien Conseil will not be held responsible for any additional delay caused by the patient's unavailability.

For deliveries outside France, the customer must ensure that each product ordered is authorized at the delivery address provided. Mon Pharmacien Conseil cannot be held responsible if the patient contravenes the legislation of the country of delivery. No reimbursement can be claimed if the goods are destroyed by customs in the patient's country.

Article 4 : Prices and payment terms

The sale prices of products on the site are indicated in euros and are those in force at the time the order is registered by the customer. Mon Pharmacien Conseil reserves the right to modify its prices at any time.

The prices indicated on the site include the value-added tax (VAT) applicable on the day the order is placed. Any change in the applicable rate will be reflected in the price of products sold on the site. Prices do not include order processing costs (shipping, packaging and handling charged in addition to the price of the products purchased).

The payment cards currently accepted are : CB, Visa, MasterCard.

For European Union countries, prices on the site include VAT.

For other countries in the world, as well as the United Kingdom and Switzerland, prices are exclusive of VAT. Chese customers will have to pay customs duties and VAT in their own country (DAP sales) if necessary. If this is not the case, the parcel will be returned to the sender and shipping costs will not be reimbursed.

For the United Kingdom, a minimum order value of €175 (excl. VAT) is required.

For all other countries, a minimum total amount of €20 incl. VAT for your basket (excluding delivery costs) is required to validate your order.

Bank details are known only to the Banque Caisse d'Epargne server. No payment data concerning the User is stored on the www.mon-pharmacien-conseil.com website, thus avoiding any fraud through hacking of the www.mon-pharmacien-conseil.com website.

Default of payment: Mon Pharmacien Conseil reserves the right to refuse to make a delivery or to honour an order from a customer who has not paid in full or in part for a previous order, or with whom a dispute is being administered.

Article 5 : Shipping and delivery

Packages are dispatched to metropolitan France, Monaco and Andorra.

For parcels dispatched to Metropolitan France, Monaco and Andorra, Mon Pharmacien Conseil offers a mode of transport to ensure quality delivery within a satisfactory timeframe: - Shipment by La Poste via Colissimo.

By validating your order on the www.mon-pharmacien-conseil.com website, you also accept the specific conditions of sale and use of the Colissimo France service, available by clicking here

For Colissimo, packages are dispatched within an average of 2 to 3 days.

You should therefore allow for an average delivery time of 3 working days and a maximum of 10 working days. Orders placed from Friday afternoon to Sunday inclusive will be processed on Monday.

Shipping costs will be indicated before your order is confirmed. Items ordered are sent to the delivery address indicated on the order form. The information given by the purchaser when placing the order is binding: in the event of an error in the recipient's details, the seller cannot be held responsible for the impossibility of delivery.

The customer must check the condition of the goods on delivery and, if necessary, make the usual reservations on the delivery note issued by La Poste. In accordance with article L211-4 of the French Consumer Code, Mon Pharmacien Conseil is responsible for any lack of conformity resulting from the packaging.

However, in the event of temporary unavailability of the product, the customer will be notified by e-mail as soon as possible, and any delay in delivery will entitle the customer, on request, to a full refund of the order.

Unclaimed parcel

Reshipment request:

For any order dispatched and not claimed within the waiting period, a minimum charge of €6.90 will be deducted from the refund for this order.

This applies even to deliveries to Pick-up Points.

This charge covers the double cost of shipping (outgoing and return) as well as the cost of recovering and unpacking the items.

You will have to place a new order for a new shipment.

Refund request :

For all orders shipped and not claimed within the time limit, all shipping costs will be deducted from the amount of the refunded products.

These costs will not be invoiced if the return is due to the poor condition of the parcel, except in the event of an error on our part.

Article 6 : Force Majeure

Mon Pharmacien Conseil shall not be held liable for the non-performance or improper performance of its obligations in the event of force majeure as defined by French Jurisprudence. Mon Pharmacien Conseil shall not be held liable for non-performance of the contract entered into due to the occurrence of an event of force majeure.

Article 7 : Withdrawal and return

The Buyer may return delivered products to Mon Pharmacien Conseil within 7 working days, under the conditions detailed below.

Products must be returned to Mon Pharmacien Conseil in perfect condition for resale or in their original condition (packaging, instructions, accessories, etc.), duly sealed.

In the event of a return due to product non-conformity on our part, Mon Pharmacien Conseil will cover the cost of return delivery.

Mon Pharmacien Conseil will send a "Colissimo Suivi Retour" label by e-mail, enabling the customer to return the item(s) concerned without advancing any postage costs.

Packages sent as COD will be systematically refused.

Refunds are made on request within 30 days.

Return address after acceptance by Mon Pharmacien Conseil :

Pharmacie des Jacobins 18 Rue Ernest Cauvin 80000 Amiens

Medicines cannot be returned for reasons of public health and traceability (public health code). No exchange can be made for any reason whatsoever, within the framework laid down by law.

Any returned product will be destroyed and cannot be exchanged or reimbursed.

The provisions of the present article shall not preclude the legal warranty for hidden defects, as defined in articles 1641 et seq. of the French Civil Code, or the legal warranty of conformity, as defined in articles L. 211-4 et seq. of the French Consumer Code.

In the event of a latent defect, the Customer has the choice of returning the item and having the price refunded, or keeping the item and having part of the price refunded. In the event of a lack of conformity, the Customer may choose between repair and replacement of the Product.

However, Mon-pharmacien-conseil.com may not proceed according to the Customer's choice if this choice entails a cost that is manifestly disproportionate to the other option, given the value of the Product or the importance of the defect.

If repair and replacement are impossible, the Customer may return the Product and have the price refunded, or keep the Product and have part of the price refunded. The same applies if the solution requested, proposed or agreed at the Customer's discretion cannot be implemented within one month of the Customer's complaint, or if this solution cannot be implemented without major inconvenience for the Customer, given the nature of the Product and its intended use. However, the sale may not be cancelled if the lack of conformity is minor.

Article 8: Intellectual property

The documents and elements (text, images, video, audio, etc.) contained in the Mon Pharmacien Conseil website and their layout are the exclusive property of Mon Pharmacien Conseil and/or its suppliers. Mon Pharmacien Conseil does not grant any license or right other than that of consulting the site. Reproduction of any documents published on the site is authorized exclusively for information purposes and for personal and private use. Any other use is strictly forbidden. Pharmacie des Jacobins is the owner of the Mon-Pharmacien-Conseil trademark. Mon Pharmacien Conseil reserves the right to claim damages in the event of infringement of its intellectual property rights.

Article 9 : "Data processing and liberties

Mon Pharmacien Conseil undertakes to preserve the confidentiality of information provided online by the Internet user to Mon Pharmacien Conseil for the proper management of orders, deliveries, invoices and the use of certain services. In accordance with law N°78/17 of January 6th 1978 relating to information technology, files and freedom, the User has the right to access, modify, rectify and delete data concerning him/her.

To exercise this right, the customer may send an e-mail to: contact@mon-pharmacien-conseil.com

If the Buyer no longer wishes to receive information messages such as newsletters and event emails, he/she may notify www.mon-pharmacien-conseil.com at any time by e-mail: contact@mon-pharmacien-conseil.com

Mon Pharmacien Conseil may use cookies placed on the computers of visitors to its website. A cookie file records information about the browsing habits of visitors' computers on the Mon Pharmacien Conseil website.

Thanks to cookies, visitors no longer need to fill in certain previously requested information on their next visit.

To refuse the recording of these cookies and for more information on cookies and their use, the visitor may consult the CNIL (Commission Nationale de l'Informatique et des Libertés) website. The Internet user is informed that this automated processing of information, in particular the management of e-mail addresses, has been declared to the CNIL under number 1407651 dated 18-01-2010.

Article 10 : Applicable law

The present contract is subject to French law. The language of this contract is French. In the event of a dispute, the Amiens Commercial Court shall have sole jurisdiction.

Article 11 : L'OREAL special mention

"The sale of La Roche Posay, Vichy, Skinceuticals and Roger & Gallet products is limited to visitors to the site who are established or resident in the European Economic Area or in the territories of the European Free Trade Association (Norway, Switzerland, Iceland and Liechtenstein)

"The sale of La Roche Posay, Vichy Skinceuticals and Roger Gallet products is limited to six (6) identical products per day, per order and/or per person. Any request for delivery exceeding this number will be refused and the supplier will be informed. Product sales are reserved to individuals for their own personal use and consumption and to authorized distributors

Article 12: BIODERMA special mention

Sales of BIODERMA laboratory products are limited to the European Economic Area and to 6 identical products per day and per customer.

Article 13: PIERRE FABRE special mention

Specific to Pierre Fabre Dermo Cosmétique:

The sale of all Pierre Fabre Dermo Cosmétique ranges (A-derma, Avène, Ducray, Elancyl, Klorane, Galénic and René Furterer) is limited to the European Economic Area.

Any sale made outside this economic area will be reimbursed immediately.

European Economic Area: Austria, Belgium, Bulgaria, Cyprus (Greek part), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein, Norway, United Kingdom.

Pierre Fabre Dermo Cosmétique (A-derma, Eau Thermale Avène, Ducray, Elancyl, Klorane, Galénic and René Furterer) limits the sale of its Products to 6 identical references sold to the same end user within a period of 15 consecutive days. We are obliged to inform Pierre Fabre Dermo Cosmétique of any request for delivery exceeding this number.